Shipping Policy

This Shipping Policy applies to purchases from Lumen Link LLC (Lumen Link).

Processing times

Orders are typically processed within 1–2 working days. Personalised or engraved items may require an additional 1–2 working days before dispatch.

Delivery

All orders are sent with tracked delivery. You will receive a tracking link by email once your order ships.

• Standard tracked delivery: usually 3–7 working days after dispatch
• Delivery times can vary during busy periods or depending on your location

Exact shipping options, costs and estimated delivery dates are shown at checkout before you pay.

Order issues

If your order has not arrived within the expected window, contact us at lumenlinkjewelry@pm.me or via our Contact page with your order number and we will investigate.

Lumen Link LLC
18 Thurston Rd
Chester, England CH4 8PH
United Kingdom